Do You Deserve Referrals?

While reading  Seth Godin’s small is the new big , I came across the entry The Two Obvious Secrets of Every Service Business. The "secrets" are 1) Take Responsibility and 2) Pay Attention to Detail. This reminded me of one of the obvious, but...

Winning The Toughest Customer

In Winning The Toughest Customer (The Essential Guide to Selling To Women), Delia Passi shares advice for improving your sales process to better serve all of your customers; both men and women. The author explains the need for a new level of selling, target selling,...

Marketing by Calendar

Today I was talking with a friend about marketing ideas for his business. He felt frustrated because not only does marketing take up a lot of time, but it also generated a lot of time consuming work in follow up and other related activities. He’s right. Growing your...

Accidental Genius

Accidental Genius: Revolutionize Your Thinking Through Private Writing  by Mark Levy This is a great little book (142 pages including the index) that teaches us how to use writing to improve our thinking. The author teaches us how to use "private...

Keeping Score in Business

The Game of Work   by Charles A. Coonradt In The Game of Work, Charles Coonradt shows us the parallels between business and sport.   Scorekeeping and defining the field of play in business are some of the principles explained by the author through...