Collecting Customer Testimonials

by | Marketing

Marketing Sherpa has an interesting article on their website (Open Access until June 12th) titled How To Collect Higher Impact Testimonials From Consulting Clients: 7 Practical Tips.

My favorite tip on the list is Tip #4 – Ask clients to describe how you helped them — instead of how they like you. Prospects want to know that you have helped people like them and solved problems similar to the ones they are experiencing. You can further enhance the power of these types of testimonials by capturing them and making them available as videos on your website.

Tip #6 – Direct prospects to your testimonials, is a seemingly obvious but important tip. Once you’ve done the work of collecting powerful testimonials, don’t assume that your prospects will find them. Take steps to make sure they will see them. It’s a good idea to scatter testimonials throughout your site (not everyone visits your site via the home page) as well as having a page dedicated to testimonials. Make your testimonials easy to print and download. Make sure you include them in your marketing kit.

Bill Brelsford

Bill Brelsford

B2B Marketing Copywriter & Consultant

Hi, I’m Bill Brelsford, author of “The Boutique Advantage: How Small Firms Win Big With Better Messaging.”

I’ve worked in professional services since 1990 – first as a CPA, then as a custom software developer, and since 2006 as a marketing consultant specializing in direct marketing and sales enablement copywriting for professional services.

My career path gives me unique insight into B2B sales. I understand what CFOs question (from my accounting background), how complex projects are sold (from software development), and what content actually moves deals forward (from 19+ years helping professional services firms close premium clients).

My copywriting and consulting focuses exclusively on what I call the Core4 Outcomes: increasing authority, generating leads, driving sales, and improving client retention.

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