Marketing

Ridiculous Customer Contact Policy

I don't know if this is just plain laughable, or if I have to laugh to keep from shaking my head so hard I'm afraid I'll sprain my neck. It's saturday morning and I am catching up on my reading. I see an ad in a trade magazine, I have a quick,...

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Being Known Is Not Enough

In Duct Tape Marketing, we define marketing as getting someone, with a particular need, to Know, Like, and Trust us. I think the "Know" portion of this definition is often viewed as just "getting our name out there" and is often used to rationalize...

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Social Media In a B2B Setting

"Social media isn't appropriate for me, because my company is B2B" (business to business). I have heard this objection several times in the past couple of weeks, so I thought I would create a short post about my opinions on this subject. I don't...

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Referral Marketing – Managing Your Activities

Fellow Duct Tape Marketing Coach Joe Dager recently had a nice post about using the marketing hourglass to determine your marketing constraint. In his post, Joe discusses the importance of knowing your conversion rates and what they tell you about the effectiveness of...

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The Cost of Doing Nothing

Deciding not to do anything is a decision, and like all of our other decisions, comes with consequences. Most of us have big dreams when we start our business. We want to solve a big problem. Have more free time. Live a certain lifestyle. After a while, it is easy to...

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Inbound Marketing Cookbook

Inbound marketing activities are those activites that help you "get found" by people looking for your products or services. Like any marketing tactic, inbound marketing activities are most effective when they are done consistently and systematically. Using a...

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Referral Partners – Do You Struggle to Reciprocate?

Creating alliances with strategic referral partners is a great tactic, particularly for professional service providers, to grow your business or practice. Some professionals struggle with building referral partnerships because, for a variety of reasons, they are not...

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PR for Professional Service Firms

Public relations is an important and power lead generation tactic for professional service firms. The press release is still a powerful tool for reaching out to the media. Just like any other marketing tactic, we need to be strategic about how we use press releases in...

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Networking – Getting Your Turn To Talk

During a recent presentation about referrals and networking, the subject came up about what to do when someone you meet doesn’t let you talk. We were discussing a technique in which we begin by asking someone what they do for a living. The  expectation being...

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