Are You Discovering Pain or Inflicting It?

In marketing and sales, we hear a lot of talk about the importance of knowing our prospects “pain points” – the importance of identifying them, explaining how our services help relieve that pain, and describing what life will look like once that pain has been removed....

Canned emails and copycat marketing

I’ve mentioned a couple of times on this blog that I am not a fan of professional service firms using canned messages in their marketing. They tend to be unremarkable, do little to foster relationship building, and in some cases, can even be damaging to a...