When is a persona complete?

Personas are part of your marketing plan, and I don’t believe your plan is ever “done”. The value in the plan is the planning process. (See Tim Berry’s blog for more great info on biz planning). Whenever we create a plan or persona, we have to use assumptions and make...

Personas and Professional Service Firm Marketing

A long time ago (but still in this galaxy) I used to spend most of my day writing and customizing business software. I probably entered the software development world differently than most at the time – I learned how to write software to help me be a better...